Pick-up and drop-off will be available within the mapped zones. Pickup and destination locations must be on streets that are safe and drivable.

Your ride booking will specify a time window for pickup based on service demand and vehicle availability. We advise you to reach your pick-up point 5-minutes before your pick-up window. As it gets closer to the time of your ride, you will receive an updated ETA. You will also receive a notification when your vehicle as arrived. Updates are set via the MyRideGo app.

All reservations and changes may be made using the MyRideGo app, or by calling SWART’s Customer Service Center during regular business hours at 800-499-1617.

SWART uses the MyRideGo app for turn-by-turn directions for safe and efficient navigation to pick-up and drop-off locations.

The driver will have your exact location based on the information you provided when you scheduled your pick-up. We advise you to reach your pick-up point 5-minutes before your pick-up window. If you miss your ride or believe the driver was unable to locate you, you may call SWART’s Customer Service Center during regular business hours at 800-499-1617.

No eating or drinking is allowed on the vehicle . Exceptions may be made for medical conditions.

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will wait no more than two minutes. To stay on schedule, the vehicle will depart if you do not show up within the 2-minute waiting period.

Animals other than service animals as described are allowed to ride a SWART vehicle in a secured pet travel carrier. This includes Emotional Support Animals.
It is the policy of SWART to allow service animals to accompany their owner without restraint. Under the Americans with Disabilities Act of 1990, a service animal means any guide dog, signal dog, or other animal that is required to aid the owner and that is individually trained to do work or perform tasks for the benefit of an individual with impaired vision, alerting individuals with impaired hearing to intruders or sounds providing minimal protection or rescue work, pulling a mobility device, or retrieving dropped items.
The Americans with Disabilities Act of 1990 allows for the imposition of legitimate safety requirements that are necessary for the safe operation of SWART. SWART can generally require use of a secured pet travel carrier for any animal that, in the opinion of the General Manager or his/her designee is a health or safety hazard regardless of the kind of training it has received and what function it serves for its owner.

For your safety and that of your fellow passengers, SWART requires all passengers to always wear both the lap belt and shoulder belts, in compliance with applicable state laws. If you need help with your seatbelt, please ask the driver for assistance.

You may call SWART’s Customer Service Center during regular business hours at 800-499-1617.

Call 800-499-1617 to schedule your trip through SWART’s Customer Service Center. The agent will be able to give you an estimated vehicle arrival time, along with confirming your pick-up and drop-off locations.

The Arriba SWART vehicles, like normal SWART buses, have distinctive coloring and graphics. In addition, the app will notify you when your ride approaches. SWART drivers will be in a SWART uniform and have SWART ID Badges.

The SWART vehicles are equipped with wheelchair ramps and/or lifts and can accommodate wheelchairs and three-wheeled scooters that comply with the Americans with Disabilities Act guidelines.

No advance scheduling. Same day trip requests only. 
The bus operator may ask for your name on boarding.
No-show riders will have their registrations suspended after two no-shows.

830-278-4155 Uvalde & surrounding area
830-757-2892 Eagle Pass

800-499-1617 everyone